General Terms and Conditions (GTC) & Customer Information

Effective Date: 22.01.2026

1. Scope of Application and Provider

(1) These General Terms and Conditions apply to all contracts concluded between Simon Csaba e.v. (hereinafter referred to as “Service Provider” or “Seller”) and the Customer via the online shop rubberkiss.com (and connected platforms like Etsy, subject to their overriding terms of service).

(2) The services of the web store are available exclusively to persons over the age of 18.

(3) Diverging terms and conditions of the Customer shall not apply unless the Seller has expressly agreed to them in writing.

Service Provider Details (Legal Notice):

  • Name: Simon Csaba e.v. (Sole Proprietor)
  • Address: H-7400 Kaposvár, Bajcsy-Zsilinszky u. 10., Hungary
  • EU VAT ID: HU46341639
  • Registration Number: 58383270
  • Phone: +36 70 324 9912
  • Email: info@rubberkiss.com
  • Contract Language: English

(4) Privacy Policy: Our detailed Privacy Policy regarding data management is available at: https://rubberkiss.com/gdpr

2. Products and Intellectual Property

(1) Handmade Nature: All our products are unique handmade items. Therefore, they may not exactly match the product images. Minor variations in color may occur due to manufacturing batches (e.g. from the latex manufacturer), for which we cannot accept responsibility.

(2) Authenticity: Products are only available via rubberkiss.com or rubberkiss.etsy.com. Products appearing on other sites with our images are considered counterfeit and are not covered by these GTC.

(3) Intellectual Property: All content on the website is the intellectual property of the Service Provider. Any reproduction or use without written permission is strictly prohibited.

3. Conclusion of Contract and Pricing

(1) The presentation of products does not constitute a legally binding offer. By placing an order, the Customer makes a binding offer to purchase.

(2) Pricing Errors: Orders based on manifest errors (e.g., obvious pricing mistakes like €0 or clearly unrealistic amounts) will not be processed as valid contracts. In such cases, we will contact the Customer to correct the error.

(3) VAT Status: Due to the Seller’s VAT exempt status under Hungarian law (Alanyi Adómentes), the invoice will show 0% VAT.

(4) Prices include packaging but exclude shipping costs.

4. Payment and Production Queue

(1) Accepted payment methods: Credit Card (Stripe), PayPal, Bank Transfer.

(2) Orders are placed in the production queue only after payment has been received and sizing parameters are clarified.

(3) Retention of Title: The goods remain the property of the Service Provider until full payment has been received.

5. Delivery and Shipping

(1) Production and Delivery Times

a. Made-to-Order
Standard-size products, or products that require no measurements. Production begins after payment is received.
Production time: typically 10-15 working days.

b. Made-to-Measure
An existing model made to the Customer’s individual measurements.
Production time: typically 4–6 weeks, counted from the point at which the measurements have been agreed and approved.

c. Bespoke (Custom Design)
Designing and creating a completely new model.
Total process: typically 12–16 weeks, counted from the point at which the measurements have been agreed and approved.

d. Priority Orders
Purchasing a priority slot in the production queue for an additional fee. The surcharge does not make the production itself faster; it moves the Customer forward in the production queue.

  • Guaranteed Priority (+30% surcharge): 2–3 weeks. Available for Made-to-Measure products only.
  • Express Production (+50% surcharge): 5–7 working days. Available only for the reorder of an existing garment, where the Customer’s pattern is already in our possession.

Priority options cannot be selected in the webshop. They are arranged individually by e-mail, with payment by bank transfer. Upon the Customer’s enquiry, we confirm availability and the exact deadline in writing (by e-mail), based on our current workload. Production begins once that confirmation has been issued and the amount including the surcharge has been received.

The following also apply to priority orders:

  • They apply exclusively to colours and material thicknesses held in stock.
  • The surcharge (+30% or +50%) applies to the total purchase price, including any chosen options.
  • The priority deadline applies exclusively to the production process, up to dispatch of the parcel.
  • If chlorination is requested, 5 working days are added to the chosen priority deadline.

e. Modifying Factors (Additional Time)

  • Chlorination: +1–2 weeks. For priority orders, the +5 working days under point e. applies instead. Where an in-stock product is chlorinated, the dispatch time under point a. does not apply.
  • Material shortages: If a specific colour or thickness is out of stock, the lead time depends on our procurement of the material. Custom material orders are possible, subject to individual agreement and a surcharge.
  • Missing information: In the case of incomplete data or incorrect measurements, the order is placed “on hold” and removed from the production queue until the required information has been provided in full.

f. General Provisions on Deadlines

  • The periods set out above express our usual production times; the actual time may differ depending on our workload.
  • The parties expressly agree that the production and dispatch times set out in this section constitute the deadline for performance, and that they depart from the thirty-day period under Section 6:220 (1) of the Hungarian Civil Code (Act V of 2013).
  • If we foresee that we will materially exceed the stated time, we will inform the Customer without delay.

(2) Shipping Methods: We ship via GLS, DPD, Magyar Posta, Foxpost / Packeta. Items are sent in discreet, neutral packaging (padded envelopes or cardboard boxes for fragile items).

(3) Shipping Costs: Current shipping rates are displayed at checkout.

(4) Unclaimed Packages: If a package is returned to us because it was unclaimed, the cost of re-shipping shall be borne by the Customer. If the Customer does not pay the re-shipping cost within 30 days, the Service Provider reserves the right to dispose of the product without a refund, as customized items cannot be resold.

(5) Customs: For deliveries outside the EU, the Customer is responsible for any applicable customs and import duties.

6. Cancellation Policy (Right of Withdrawal)

(1) Exclusion of Right of Withdrawal: Pursuant to Section 29 of Government Decree 45/2014 (II. 26.) and relevant EU directives, the statutory right of withdrawal DOES NOT apply to our products because:

  • They are custom-made to the consumer’s specifications (made-to-measure).
  • They are sealed goods which cannot be returned for hygiene reasons (latex garments in direct contact with skin). Therefore, returns and refunds are generally excluded for delivered items.

(2) Cancellation Before Production: If the production has not yet commenced, the order can be cancelled free of charge, and the full purchase price will be refunded. Special Material Clause: If specific material was ordered for your custom item and the material order has already been placed by us, the cost of the material is non-refundable. In this case, we will ship the raw material to you.

(3) Cancellation After Production Starts: Once production has commenced, cancellation is no longer possible.

7. Warranty and Liability

(1) Statutory Warranty: Independent of the voluntary warranty detailed below, the Customer is entitled to statutory warranty rights under the Hungarian Civil Code (Ptk.) for a period of 2 years from delivery. The Customer may request repair or replacement, or—if these are not possible—a proportional price reduction, or withdraw from the contract in the case of a significant defect. Defective performance must be reported immediately upon discovery.

(2) Voluntary Lifetime Repair Warranty: We provide a voluntary, lifetime repair service for our latex garments under the following conditions:

  • Definition of “Lifetime”: The reasonably expected lifespan of the latex material (typically 5–10 years with proper care).
  • Scope: The warranty covers repairable damage resulting from normal intended use as well as accidental damage (e.g., accidental tears).
  • Condition: The condition of the product must allow for repair (the material must not be aged, crumbling, or oxidized).
  • Costs: Labor is free of charge. The Customer bears the cost of shipping (both ways) and the cost of any new materials required (e.g., replacement zippers, new panels).
  • Exclusions: The warranty does not cover natural aging of latex, chemical damage (e.g., from improper care products, oils, metal contact), or modifications made by third parties.

(3) Sizing and Fit Disclaimer:

  • Measurement Accuracy: We only guarantee the accuracy of measurements taken personally by us. We do not accept responsibility or liability for fit issues resulting from incorrect measurements provided by the Customer.
  • Comfort vs. Fit: Please note that no garment can be 100% form-fitting and comfortable at the same time. To allow for movement, even the tightest latex garment must crease naturally. Complaints regarding natural wrinkling required for movement are not valid grounds for a warranty claim.
  • Assessment of Complaints: To assess fit issues, we require visual proof (photo/video) of the garment being worn.
    • Important: If the garment is not chlorinated, it must be worn with a generous amount of silicone lubricant to properly assess the fit, as friction can distort how the material sits on the body.
    • Complaints based on measurements of the unworn garment (e.g., flat lay or talcum powder tests) are not valid methods of verification due to the nature of the material.
  • Technological Constraints: Due to the inability to “fit-and-adjust” latex like traditional sewn fabric (where patterns can be altered during fitting), minor deviations inherent to the pattern-making process are not covered by warranty.

(4) Chlorination of Used Items:

  • New Items: For new chlorinated products, minor surface variations are considered normal.
  • Used Items: When performing after-market chlorination on used latex garments, the material’s history (absorbed body oils, silicone residue, prior exposure to metals, etc.) can cause unpredictable surface changes or discoloration. Since these reactions are unforeseeable, we cannot offer a warranty regarding aesthetic surface changes on used items submitted for chlorination. The Customer assumes all risks associated with such irregularities.

8. B2B / Corporate Customers

(1) For business partners, individual contracts apply regarding payment schedules and performance deadlines.

(2) In case of late payment, we reserve the right to charge default interest (Hungarian Central Bank Base Rate + 8%) and administrative costs.

9. Governing Law and Dispute Resolution

(1) The laws of Hungary shall apply. For consumer disputes, the mandatory statutory rules on jurisdiction apply. For business clients, exclusive jurisdiction lies with the Kaposvár District Court.

(2) Conciliation Body (For Hungarian Consumers): In the event of a consumer dispute, the Customer may also turn to the competent conciliation body: Somogy Vármegyei Békéltető Testület Address: 7400 Kaposvár, Anna u. 6. Telephone: +36 82 501 000.

(3) Complaints should be addressed in writing to: info@rubberkiss.com.