General Terms and Conditions
The General Terms and Conditions (“GTC”) contain the general terms and conditions for the use of the online store operated by rubberkiss.com (Simon Csaba e.v.) as a service provider (“Service Provider”). Please only use our services if you agree with all points of the GTC and accept that they are binding on you, as any order placed constitutes acceptance of the GTC.
Service Provider Details:
- Service Provider Name: Simon Csaba e.v.
- Service Provider Address: H-7400 Kaposvár, Bajcsy-Zsilinszky u. 10., Hungary
- Service Provider Contact Details: info@rubberkiss.com
- Service provider’s telephone number: +36703481869
- Language of the contract: English
These General Terms and Conditions are valid from 06.07.2025.
1. Basic provisions
1.1. Issues not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, shall be governed by Hungarian law, with particular regard to Act V of 2013 on the Civil Code (“Ptk.”) and the relevant provisions of Act CVIII of 2001 on certain issues related to information society services and certain issues related to information society services. The mandatory provisions of the relevant legislation shall apply to the parties without any special stipulation.
1.2. The Service Provider reserves all rights to change the GTC.
1.3. All content on the rubberkiss.com website is our intellectual property. We reserve all rights related to the copying and distribution of any part of the website by any means or technique.
1.4. Any use or reproduction of the content, whether in its original or modified form, is subject to our written permission!
1.5. The services of the web store are available exclusively to persons over the age of 18.
2. Data management rules
The Privacy Policy is available at the following link: https://rubberkiss.com/gdpr
3. Products and services available for purchase
3.1. The products and services on this website can only be purchased on rubberkiss.com or through the rubberkiss.etsy.com shop. If these images or descriptions appear in other stores, those products are counterfeit and are not covered by the GTC.
3.2. Our products and services are VAT-exempt, with a VAT content of 0%.
3.3. The prices shown include packaging costs but do not include shipping costs.
3.4. As all our products are unique handmade items, they do not exactly match the product images. There may also be differences in colors, as even the same color from the same manufacturer may vary depending on when it was produced – therefore, the manufacturer does not accept any responsibility.
3.5. Orders that are obviously incorrect or have strange prices (such as panties for $0 or a catsuit for $1500) will not be treated as real orders; in such cases, we will always contact you at the email address provided.
4. Order
4.1. We always confirm orders. If something is unclear to us, we will contact you at the email address provided when placing the order.
4.2. Once payment has been received and the size range is correct, the order will be placed in the production queue and will be completed when it is next in line.
4.3. If there is an error in the order you have submitted, please contact us at info@rubberkiss.com.
5. Payment
Payment can be made by card, bank transfer or PayPal.
6. Delivery
6.1. The general delivery time, i.e. the time required for production and posting, depends on the current volume of orders and unforeseeable circumstances such as illness, force majeure, etc.
6.2. In accordance with point 6.1, the average delivery time is calculated from the receipt of the purchase price and, in the case of custom-made items, from the confirmation of the size after consultation:
• about 30 working days.
6.3. If fabric needs to be ordered for the garment, the delivery time may be extended depending on the availability of the fabric. This is often beyond our control (e.g., wholesale stock, international shipping, customs clearance).
6.4. Delivery is completed on our part with the mailing, as we have no further influence on the process.
6.5. If, during production, a significant delay is foreseeable for any reason (e.g., a rare color is out of stock and we need to obtain it), we will contact you at the email address provided when you placed your order.
7. Shipping
7.1. All products are securely packaged in padded envelopes, in neutral, discreet packaging, and shipped via Magyar Posta, Foxpost, or Packeta in Hungary, as registered priority mail or as a package appropriate for the given shipping service. For delicate and fragile items, we use cardboard boxes, which provide extra protection during shipping.
7.2. Shipping costs are added to the price of the garment(s) at the time of ordering.
7.3. Shipping costs are as follows:
• Free shipping in Hungary for orders over €100, otherwise a flat rate of €4.50.
• €15 flat rate within the European Union.
• €25 flat rate for the rest of the world.
7.4. In the case of repaired and warranty products, the shipping costs in both directions are borne by the buyer.
7.5. Delivery times depend on the postal services involved in the delivery, for which we cannot accept responsibility.
7.6. The buyer is responsible for any customs and import duties that may arise.
7.7. The cost of re-posting an unclaimed package shall be borne by the buyer.
8. Cancellation
8.1. As long as the product has not been paid for, the order can be cancelled without further ado.
8.2. For paid products, we charge a €15 handling fee when the order is canceled.
8.3. If the paid product includes a custom material order and the material order has already been placed, we are unable to refund the cost of the material. In this case, we will of course deliver the ordered material.
8.4. Once production of the ordered product has begun, the order can no longer be cancelled.
8.5. For hygiene reasons, latex products cannot be returned.
8.6. According to Section 29 of Government Decree 45/2014. (II. 26.) (based on § 312g of the German Civil Code (BGB)), the 14-day right of withdrawal cannot be exercised in the case of our products, as they are not commercial goods but are manufactured to individual specifications and orders: the product is made to individual measurements or with individually selected details, and is therefore personalised and cannot be returned to the market.
9. Warranty, guarantee, liability
9.1. Lifetime repair warranty
We provide a lifetime repair warranty for all latex garments manufactured by us, regardless of whether they are made to standard sizes or custom sizes, provided they are used for their intended purpose. By “lifetime” we mean the period of time during which the latex material can reasonably be expected to remain usable under normal conditions of use. With reasonable and proper maintenance, the life cycle of the material is generally 5-10 years.
9.2. The warranty is valid under the following conditions:
The damage must be repairable (e.g., it must not be easier to make a new piece, and there must be no complete material fatigue).
The condition of the product must allow for repair (it must not be aged, crumbling, or oxidized).
The customer must provide accurate information about the circumstances of the damage.
– The product must not be subject to any other exclusionary factors (e.g. chlorination did not occur at our premises, the product was not manufactured by us).
9.3. Content of the warranty
The labor costs for warranty repairs are free of charge. If the repair requires the installation of new material (zipper, entire panel, e.g. new sleeve), the cost of the material shall be borne by the Customer. If the garment has been chlorinated, we will charge a labor fee for preparing the repair, which will be agreed upon individually once the specific repair is known.
9.4. The warranty does not cover:
– damage resulting from improper use or improper storage,
– material defects resulting from the natural aging of latex,
– external damage that is disproportionately difficult or impossible to repair,
– modifications or repairs not carried out by us,
– garments made by other manufacturers or chlorinated by others.
9.5. Size guarantee
We only provide a size guarantee for garments made based on measurements taken by us. We do not provide a size guarantee for ready-made garments or items made based on measurements not taken by us. If we notice anything unusual in the measurements we receive, we will ask questions and request remeasurement until the discrepancies are resolved. In this case, or if everything seems fine with the first set of measurements, it cannot be ruled out that the measurements are consistent but do not correspond to the actual measurements, and the errors remain hidden.
9.6. If you feel that the garment is too tight, be sure to try it on with loose silicone to rule out that the discomfort is caused by wrinkles, creases, twists, or something similar. We cannot accept size-related complaints based on talcum powder tests, and we must see the garment worn in order to assess the warranty.
9.7. Important! There is no such thing as a garment that is 100% form-fitting and comfortable. In order for the garment to allow movement, even the most form-fitting garments must wrinkle.
9.8. Since the material cannot be sewn, the traditional method of assembling the piece for fitting and then continuing to work on it does not work with latex. The unique details and subtleties of the body shape are usually refined during the fitting using a pattern. Since this step is omitted with latex, even with an accurate set of measurements, the pattern must be guessed correctly the first time, which does not always lead to perfect results due to the variability of human body shapes in the finer details. This is inherent in the process of making latex to size, and is not covered by the guarantee. This effect can be reduced if we receive meaningful feedback on the first garment between the completion of two garments, or if we make a made-to-fit piece specifically for this purpose.
9.9. Chlorination may be visible on clothing made from this material, in addition to the usual changes in the material, due to the effects of silicone, body oils, and other contaminants that come into contact with the material.
9.10. Warranty
Custom-made products sold in this online store are generally not covered by a warranty obligation under Government Decree 151/2003. (IX. 22.), unless certain components are subject to separate legislation (e.g., zippers, metal accessories). The mandatory warranty for separate parts in the product only applies if these parts are subject to a separate warranty under the relevant legislation.
9.11. Warranty
The buyer is entitled to warranty rights under the Civil Code if the delivered product does not comply with the characteristics specified in the description or agreed upon individually, is not suitable for its intended use, or is incomplete or defective.
9.12. Defective performance must be reported immediately after the defect is discovered, but no later than within two days.
9.13. In the event of defective performance, the buyer may, at their discretion, request repair or replacement, or, if this is not possible, a proportionate price reduction, or may withdraw from the contract if the defect is significant or repair/replacement is not possible.
10. Complaint handling
10.1. Complaints shall be handled in writing at the email address info@rubberkiss.com.
10.2. In the event of a dispute, the consumer may also turn to the conciliation body: Somogy County Conciliation Body, 7400 Kaposvár, Anna u. 6. Telephone: 06-82-501-000.
10.3. In accordance with EU directives, an online dispute resolution platform (ODR) will also be available for dispute resolution until July 19, 2025, which can be accessed at the following link: https://ec.europa.eu/consumers/odr/
11. Business partners and corporate customers
11.1. In the case of corporate customers and business partners, we provide individual offers and proceed in accordance with the agreed contract.
11.2. In the case of corporate customers and business partners, the parties shall set out the terms of payment in an individual contract, with particular regard to the performance deadline and payment schedule.
11.3. If the customer fails to meet their payment obligations within the deadline specified in the contract, the Service Provider shall be entitled to charge default interest in excess of the current central bank base rate in accordance with Section 6:155 of the Civil Code. The rate of default interest shall be the current base rate of the central bank + 8%.
11.4. The customer shall bear the legal and administrative costs of late payment. The Service Provider shall be entitled to pass on to the customer any reasonable costs incurred in connection with payment reminders and debt collection.
11.5. The Service Provider is entitled to keep a list of customers who are in persistent default in its internal records and to make further orders subject to advance payment or full prepayment.
12. Miscellaneous provisions
The Service Provider and the User shall attempt to settle any disputes amicably.
The User and the Service Provider agree that any legal disputes falling within the scope of these Terms and Conditions that cannot be settled by mutual agreement within 30 calendar days shall be settled by the Kaposvár District Court.